Returns Policy

We appreciate your business and want you to be happy with your purchase. Our return policy strives to find a balance between customer satisfaction and Internet business expenses.

All water filter systems, including Counter-top and Under-counter systems, may be returned only if unused. Given that water filters and systems protect people from possible contaminants found in drinking water, these products cannot be returned if they have been used. For products that have not been used you may request a return authorization number within 15 days after receiving the product. Please contact us at 828-775-9174 or for return authorization #. Upon receipt of your return, we will issue a refund of the purchase price minus shipping and either 5% or $10 minimum which ever is greater.
  • You may cancel your order with no additional fee if the order has not been entered into the UPS labeling system.
  • If the order has been entered but not picked up there will be a full refund minus handling and processing fee.
  • Cancelation request for orders that have been shipped will be treated like a return and will require a return authorization number.
Replacement parts and replacement filters are not returnable.
Merchandise must be returned to us:
  • Within 30 days from the day you receive it, (Return authorization must be obtained within 15 days of receipt of the product based on carrier tracking information).
  • In good condition upon our inspection.
  • With original packaging and paperwork in good condition.
Packages that were damaged by the carrier should be resolved through the carrier and not returned to Filters for Tap. Since proof of that damage would be evident prior to opening the package, we strongly recommend that you document any damage to the package before opening the package. Taking pictures can help make that point with the carrier. In the event your package is damaged by the carrier, we will work with you and the carrier to replace any damaged product as quickly as we can.
We reserve the right to make changes to this policy without any notice.